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This privacy notice for Timeless Kustom Designs LLC ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") you information when you use our services ("Services") such as when you:

Visit our website at http://www.timelesskustomdesigns.com , or any website that links to this privacy notice.
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy right and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at Orders@timelesskustomdesigns.com .

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information that you voluntarily provide to use when you express interest in our Services. The person information we collect depends on how you interact with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

NAMES
PHONE NUMBERS
EMAIL ADDRESSES
MAILING ADDRESSES
BILLING ADDRESSES
DEBIT/CREDIT CARD NUMBERS

Do we process any sensitive personal information? We do not process sensitive personal information.

PAYMENT DATA: We may collect data necessary to process your payment if you make a purchase, such as your payment instrument number, and security code associated with your payment instrument. All payment data is stored by Square. Inc.. You may find their privacy notice link(s) here: https://squareup.com/us/en/legal/general/privacy-no-account

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process information only when we have a valid legal reason to do so. We process your information for a variety of reason, depending on how you interact with our services, including:

To delver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/ offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To fulfil and manage your orders. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
To post testimonials. We post testimonials on our Services that may contain limited personal information.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To administer prize draws and giveaways. We may process your information to administer prize draws and giveaways.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how provide marketing and promotional campaigns that are most relevant to you.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. We may need to share personal information in the following situations:

When we use Google Analytics. We may share your information with Google Analytics to track and analyze the use of Services To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout .You can opt out of Google Analytics Advertising Features through Ads Setting and Ad Settings for mobile apps.

What are your rights? Depending on where you are located geographically, the applicable privacy law may have certain rights regarding your personal information. In certain circumstances, you may have the right to object to processing of your personal information. You can make such a request by contacting us using the contact details provided below:

Timeless Kustom Designs LLC

PO Box

Katy, Tx 77449

United States

We will consider and act upon any request in accordance with applicable data protection laws.

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Custom items can't be returned due to items being custom made, unless damaged due to shipping. All items are shipped once final mock-up approval from customer are accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. All DIGITAL PRODUCTS ARE NON-REFUNDABLE DUE TO PRODUCTS BEING DIGITAL.

To start a return, you can contact us at email orders@timelesskustomdesigns.com. If you return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please not that returns will need to be sent to the following address:

P.O Box

Katy, Tx 77449

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non- returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), all digital products, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business day on our end. Please remember it may take longer depending on your bank or credit card refund processing time to post to your account. If more than 15 business days have passed since we've approved your return, please contact us at refund@timelesskustomdesigns.com .

Shipping policy

Shipping Policy for Timeless Kustom Designs

"Timeless Kustom Designs" is dedicated to providing you with a seamless shopping experience. This Shipping Policy outlines the details of our shipping practices, including delivery times (which may very during seasonal holiday), methods, and associated costs. By making a purchase from "Timeless Kustom Designs", you agree to the terms and conditions described in this policy.

Order Processing Time

Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase.
Processing Time: Most orders are processed within 3-7 business days depending on size of order, unless you are paying the applicable rush fee. (Weekends and Holidays are excluded) Processing times are totally separate from the shipping time frame you choose.
Custom items or made-to-order items may have longer processing times, and this will be clearly indicated on the product page in the description below the product.

2. Shipping Methods and Delivery

Shipping Carriers: We work with reputable shipping carriers to ensure reliable and timely delivery of your orders such as USPS and UPS. Please keep in mind that due to the upcoming holidays, shipping carriers can sometimes delay packages due to their workload.
Shipping option: During checkout, you can select from available shipping options, which may include standard, expedited, or express shipping, depending on your location. Pick up option is also available at checkout. Local delivery option is available as well for an additional delivery fee.
Estimated Delivery Times: Delivery times vary based on your location, selected shipping method, and product availability. Estimated delivery times will be provided during the checkout process. Our Processing times and turn around times are separate from shipping times.
Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
International Shipping: "Timeless Kustom Designs" may offer international shipping to select destinations. Please note that international shipping may incur additional fees, such as customs duties and taxes, which are the responsibility of the recipient.

3. Shipping Costs & Delays

Shipping charges are calculated based on factors including the shipping method, destination, order weight, and size. You will see the shipping cost during the checkout process before finalizing your purchase.
Free Shipping: "Timeless Kustom Designs" may offer promotions, such as free shipping, from time to time.
Shipping Delays: "Timeless Kustom Designs" is committed to meeting estimated delivery times; however, we cannot guarantee delivery dates. Shipping delays may occur due to factors beyond our control, such as weather, carrier issues, or high-demand periods.

4. Address Accuracy

Address Information: It is essential to provide accurate and complete shipping information during checkout. "Timeless Kustom Designs" is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Address Changes: If you need to make changes to your shipping address after your order has been placed, please contact our customer support team orders@timelesskustomdesigns.com as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been shipped.

5. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy.

6. Contact Us

If you have any questions, concerns, or require assistance with your order or shipment, please contact our customer support team at:

Email: orders@timelesskustomdesigns.com

Phone Number: 281.594.7716

We appreciate your business and aim to provide you with the best possible shopping experience. Thank you for choosing "Timeless Kustom Designs" for all your custom needs.

By making a purchase through "Timeless Kustom Designs" you acknowledge that you have read and understood the terms of our shipping policy.

privacy policy

Return and Refund Policy

Shipping policy

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